(4.0 / 5)3+ Ratings

Delta Air Lines Reviews

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Overall Rating

4.0

3 Reviews

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About Delta Air Lines

Delta.com is the official website of Delta Air Lines, a major American airline. The site allows users to book flights, manage reservations, and check flight status. It offers a variety of travel services, including hotel and car rental bookings. Delta.com provides access to the Delta SkyMiles program, where members can earn and redeem miles for flights and other rewards. The website also features travel information, such as baggage policies, travel updates, and customer support options. For the most accurate and up-to-date information, it is recommended to check delta.com directly.

Delta Air Lines Pros & Cons

Pros of Delta Air Lines:

Global Reach: Delta offers flights to more than 325 destinations in 60 countries across six continents.
Customer Loyalty Programs: Delta provides points and extra miles, making it easier to accumulate rewards and upgrade flights.
Frequent Flight Schedules: Delta operates multiple flights daily to various destinations, reducing the likelihood of missing connections.
Business Class and Corporate Services: Delta offers business-class seating and a Corporate Travel Management division for business customers.
Trip Protection and Vacation Price Pledge: Delta provides trip protection and a vacation price pledge, offering refunds and additional credits for future trips.

Cons of Delta Air Lines:

Customer Service Issues: Many customers have reported poor customer service, including long wait times and unresponsive representatives.
Lost Luggage and Delays: There have been numerous complaints about lost luggage and significant flight delays, which can lead to missed connections and additional expenses.
Disability Access Issues: Some customers have experienced difficulties with disability access, citing long and complicated procedures that are not always followed through on.
Inconsistent In-Flight Experience: Some passengers have reported poor in-flight experiences, including uncomfortable seating, limited leg room, and inadequate service.
Food and Beverage Quality: There have been complaints about the quality of food and beverages, with some passengers finding the offerings unappetizing.

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Delta Air Lines Customer Reviews (3)

0/5

Judy Witte

Verified Buyer

Jul 16, 2024

Marilyn Hernandez

Verified Buyer

Jul 16, 2024

Chloe Wilkinson

Verified Buyer

Jul 11, 2024

Delta Air Lines Customer’s Q&A

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Delta Air Lines Features and Benefits

Delta.com offers a range of key features and benefits to enhance the travel experience. Booking and managing flights is straightforward, with options to select seats, add baggage, and choose in-flight meals. The website provides real-time flight status updates and notifications to keep travelers informed.

Delta SkyMiles is the frequent flyer program, allowing members to earn miles on flights and redeem them for various rewards, including free flights and upgrades. Delta Sky Club membership offers access to exclusive airport lounges with amenities like Wi-Fi, snacks, and beverages.

In-flight entertainment includes Delta Studio, offering over 300 movies, 500+ TV episodes, music, and games. Delta Sync Wi-Fi provides fast, free internet access on most domestic flights for SkyMiles members. Comfort+ seating offers extra legroom and dedicated overhead bin space.

Delta One and First Class provide premium experiences with lie-flat seats, chef-inspired meals, and priority boarding. Delta Premium Select offers enhanced dining options and more space.

Special fares and discounts are available for groups like military personnel and senior citizens. Travel insurance options are also available for added peace of mind.

For the most accurate and up-to-date information, it is recommended to check delta.com directly.

Delta Air Lines Pricing

Delta.com offers various pricing options for flights, including refundable and nonrefundable fares. Basic Economy is the lowest fare option, but it comes with restrictions such as no advance seat selection and no changes or refunds after the ticket is issued. Main Cabin fares offer more flexibility, including advance seat selection and the ability to make changes for a fee. Delta Comfort+ provides extra legroom and priority boarding. First Class and Delta One offer premium services, including lie-flat seats on long-haul flights.

Special fares and discounts may be available for certain groups, such as military personnel and senior citizens. Taxes and fees vary based on the departure and arrival airports and the country of origin. Currency conversion fees may apply for international purchases. Advance purchase requirements and seasonal pricing can also affect the overall cost of tickets.

For the most accurate and up-to-date pricing, it is recommended to check delta.com directly.

Payment Method

Delta.com offers various payment methods for purchasing tickets and other products. Customers can use credit cards, debit cards, and digital wallets for immediate payment during online booking. Accepted credit and debit cards include Visa, MasterCard, American Express, Discover, JCB, UnionPay, and Diners Club (with some restrictions on foreign-issued cards).

For those preferring to split the cost over time, options like Klarna, Affirm, Afterpay, Zip, and PayPal Credit are available. Additionally, Delta's secure website allows for one-time or scheduled payments directly from a bank account.

When using a debit card, delays can occur when charges are reversed, and bank processing times may vary. One-time use credit/debit cards are permitted if tickets are purchased at least six days before departure.

For more details, visit Delta's payment portal or online booking overview.

Delta Air Lines FAQs

Delta Air Lines Alternatives

Top 10 delta.com alternatives for booking flights and travel services:

Expedia - Offers a wide range of travel services including flights, hotels, and car rentals.
Kayak - A comprehensive travel search engine that compares hundreds of travel sites.
Priceline - Known for its "Name Your Own Price" tool and Express Deals.
Orbitz - Provides flight bookings, hotel reservations, and vacation packages.
Travelocity - Offers travel deals on flights, hotels, and vacation packages.
Skyscanner - A global travel search site that compares flights, hotels, and car rentals.
CheapOair - Specializes in finding cheap flights and travel deals.
Google Flights - A powerful flight search engine with flexible date and destination options.
Hotwire - Known for its discounted travel deals on flights, hotels, and car rentals.
Momondo - A travel fare aggregator and metasearch engine for flights, hotels, and car rentals.

Delta Air Lines Return Policy?

Delta.com offers a 24-Hour Risk-Free Cancellation policy, allowing customers to cancel or change their eTicket within one day of purchase for a full refund, including any prepaid fees and Direct Ticketing Charges, without any cancellation fee.

For non-refundable tickets, a cancellation fee is deducted from the cost of the flight, and the remaining value is provided as an eCredit for future use. Cancellation fees do not apply to Delta Main Cabin and above tickets for travel within the U.S., Puerto Rico, USVI, or for travel originating from the U.S., Canada, or the Caribbean to anywhere in the world. Basic Economy tickets are excluded from this policy.

For refundable tickets, customers can apply for a refund if plans change, ensuring the flight is canceled prior to departure.

For more details, visit Delta's cancellation and refund page.

How To Open A Delta Air Lines Account?

To open an account on delta.com, follow these steps:

Visit the Delta website.
Click on the "Sign Up" button located in the upper right-hand corner of the homepage.
Fill in the required information, including name, email address, password, and contact details.
Agree to the terms and conditions.
Click on the "Create Account" button to complete the process.